Contact | The Mobility House

Consultation and offer

Would you like a personal consultation or a non-binding offer before buying? Then contact us.

Product Support

Do you have technical questions? Can we help you get started or use a product?

My charging station no longer charges, what can I do?

If your charging station stops charging your vehicle, make sure it is not already fully charged.

Otherwise, check if authentication via RFID token or app is required to charge a vehicle.

Errors at your charging station can often be solved by restarting the station. Disconnect the charging station from the power supply via the fuse and leave it unpowered for 5 minutes. Then restart the station by restoring the power supply via the fuse. Please wait until your charging station is fully powered up.

If you still have problems with charging, note down corresponding error messages and contact our support via our contact form. Our colleagues will be happy to help you!

How can I adjust the charging power at my charging station?

Depending on the manufacturer, there are different ways to regulate the charging current at your charging station (via app, via software or via switches in the charging station). You can find information on this in the operating instructions that come with the stations.

Make sure that your vehicle is capable of receiving the appropriate charging current and that your building connection is designed accordingly. The latter is especially relevant for 22kW charging and usually requires a prior inspection by an electrician and a registration with the local power company.

If you still have questions about setting the charging current, please contact our support via our contact form. Our colleagues are happy to help you!

Your question is not listed? Then get in touch with us.

Send us a message

Returns

Do you want to cancel your order and register a return?

Complaint

Do you suspect a defect in a product you ordered?

My charging station is damaged, how can I proceed?

No need to worry! Our support team is there for you in any case. Whether it's your own fault or a warranty claim, we take care of all models that you have purchased from us. Simply contact us via our contact form. Ideally, you provide us with the following data:

Invoice or order number
The serial number of the affected charging station
A description of the damage or failure

Please keep in mind that manufacturers usually need photos to assess a warranty case.

Your question is not listed? Then get in touch with us.

Send us a message

General inquiries

You have a general request?

I have technical questions about The Mobility House products or services - who can I contact?

Your question is not listed? Then get in touch with us.

Send us a message to [email protected]

Press inquiries

You have a media request or are looking for images, logos, etc.?

Contact and Support

How can we help you?